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The European Commission provides an online dispute resolution platform (ODR), which can be found at https://ec.europa.eu/consumers/odr/. Consumers may use this platform for the settlement of their disputes.
We do not participate in a dispute resolution procedure at a consumer arbitration board. However, the law on alternative dispute resolution in consumer goods (“Gesetz über die alternative Streitbeilegung in Verbrauchersachen”, VSBG) requires that we nevertheless point out a consumer complaint agency responsible for you:
Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V.
Straßburger Str. 8
77694 Kehl
https://www.verbraucher-schlichter.de
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